Refund policy

Returns & Refunds

We accept returns within 30 days of delivery. Return shipping costs are the buyer's responsibility (we recommend a tracked, insured method). To start a return, contact us at info@s-crea.com with your order number before shipping anything back.

Restocking Fee by Condition

The refund amount depends on the condition of the returned item, as follows:

Condition of returned item	Refund
New & unused — original condition, all packaging, tags, protective films, manuals and accessories included; no signs of wear	Full refund (no fee)
Original condition but incomplete or returned late — minor accessories/packaging missing, or returned just outside the window	Up to 20% restocking fee
Used, worn, opened, or damaged by the customer — signs of wear, resized band, missing parts, or no longer sellable as new	Up to 50% restocking fee

Items returned in a significantly worse condition, or not as described in this policy, may be refused.

Defective or Incorrect Items

If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos. We will cover return shipping and provide a full refund or replacement — no restocking fee applies.

Refund Processing

Approved refunds are issued to the original payment method within 5–7 business days after we receive and inspect the item.

Import Duties & Taxes

Import duties, taxes, VAT, customs fees, and any related charges are non-refundable. If an order is refused or returned due to unpaid import charges, any return shipping costs, customs fees, and related expenses may be deducted from the refund.